FAQ's

At our establishment, we believe in keeping things simple and convenient for our valued customers. That’s why we offer a variety of hassle-free payment methods to ensure you can settle your bills with ease. You can make payments using cash or opt for the straightforward option of a bank transfer. Our goal is to make your experience as smooth and uncomplicated as possible, from start to finish.

Absolutely! We’re here to assist you. If you’d like to arrange a meeting, please feel free to contact us via the contact us page. We’ll be more than happy to set up a convenient time for a discussion or consultation.

We understand the importance of staying accessible to our customers, and we offer multiple convenient channels for you to get in touch with us. Whether you prefer the direct approach with a phone call, the formality of an email, the simplicity of a text message, or the convenience of WhatsApp, we’ve got you covered. Additionally, you can reach out to us through the contact form on our ‘Contact Us’ page on our website. Your inquiries, comments, or requests are important to us, and we’re here to make communication as easy as possible for you.

We understand that plans can change, and we want to provide a flexible experience for our customers. While we do offer refunds, it’s important to note that there is a non-refundable booking fee associated with your reservation. In the event that you need to cancel or modify your booking, we’ll gladly process the refund for the applicable amount, minus the booking fee. Our goal is to strike a balance between flexibility and covering the costs associated with managing reservations, and we appreciate your understanding in this matter. If you have any questions or need assistance with a refund, please don’t hesitate to contact our customer support team.

We’re delighted to welcome guests of all ages on our tours, as we believe that everyone should have the opportunity to experience the beauty and culture of our destinations. For families with young children, rest assured that we can accommodate your needs. If you require baby seats or any other special arrangements, please let us know in advance, and we’ll ensure a comfortable and safe journey for all members of your family. Our goal is to make your travel experience as inclusive and enjoyable as possible, regardless of age or any specific requirements.

We understand the importance of staying connected, even when you’re out exploring. That’s why, during our tours, we offer a convenient way for our customers to access a Wi-Fi hotspot directly through our knowledgeable tour guides. You’ll be able to stay in touch with loved ones, share your experiences in real-time, and access helpful information about the places you’re visiting. Our aim is to enhance your journey by providing not just a tour but a seamless and well-connected travel experience. So, feel free to ask your guide for the hotspot details and make the most of your adventure while staying connected along the way.

When you choose to travel with us, you’re opting for a truly exceptional journey. Our tours are designed with your convenience in mind, ensuring a hassle-free experience from start to finish. We take pride in offering competitive prices, making your adventure not just memorable but affordable. You’ll be transported in the lap of luxury, as our comfortable vehicles are equipped for a truly enjoyable ride.